Video Knowledge Base

Check out the series of video tutorials to help you make the most out of SysAid.

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All The Cindy Show
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Learn how to build Service Catalogue items in the Self-Service Portal #38
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Learn how to create Dashboards and Knowledge Base Articles #37
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Learn how to create SysAid's Problem Management Workflow #36
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Learn how to create SysAid's Workflow and Reminder Notifications #35
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Learn how to use SysAid's Tasks and Projects #34
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

SysAid's Advanced Discovery Solution powered by Lansweeper #33
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Why Customers Are Choosing SysAid Cloud #32
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Learn How to Build an Onboarding Workflow #31
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Deep Dive in to BI Analytics #30
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Hands-On Workshop: Change and Problem Management #29
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Hands-On Workshop: Live Chat, Categories & the Translation File #28
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Boosting Remote Support with Splashtop #27
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Best Practices for Using the SysAid Prebuilt Agents #26
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Streamlining your processes with routing rules, email rules & priorities #25
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Mastering User Management: End Users, Admins & Group Creation #24
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Unlocking insights with SysAid reporting Hands on configuration session on Reporting #23
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Customizing SysAid for your organization creating fields, lists & notifications #22
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Mastering automations & SLAs: rules, timers & escalations that scale #21
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

New feature in SysAid Spaces: License Manager #20
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Mastering the new way to build SysAid integrations Powered by Workato #19
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

How to Build an AI-Driven Self-Service Portal #18
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Your Move to the Cloud Made Easy #17
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Navigating Spaces #16
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Unlocking the Power of CMDB #15
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Mastering Service Desk Automation #14
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Step by Step configuration for SysAid Copilot and AI Agents #13
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Empower Your Users with SysAid’s Self-Service Portal #12
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Master Your IT Assets with SysAid #11
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

From Agents to Agent Builder: See What’s Next in AI #10
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

How to add a new department in SysAid #9
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Unlock the Power of Your Data with BI Analytics and Advanced Reporting #8
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Workflow Workshop for Spaces #7
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Workflow Workshop for Classic #6
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

SysAid's Advanced Discovery Solution powered by Lansweeper #5
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Empower Healthcare Excellence with SysAid Copilot and AI Agents #4
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Leveraging SysAid Copilot and AI Agents in your Spaces environment #3
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Cloud Migration Essentials #2
SysAid banner for The Cindy Show: ITSM skill building with Cindy Sivan, Customer Success Director, and her photo. - SysAid

Live Automated Health Check and best practices with Cindy #1
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