SysAid’s Commitment
to the General Data
Protection Regulation (GDPR)

Last Update: June 25, 2025

At SysAid Technologies Ltd., privacy is a fundamental priority. We are fully committed to protecting personal data and maintaining compliance with the EU General Data Protection Regulation (GDPR) and other applicable global privacy regulations.

As both a data processor (for our Cloud offering) and a provider of tools enabling data controllers (for our On-Premise solution), SysAid ensures that our services are designed and maintained to support compliance with data protection obligations.

Key Commitments

• GDPR & Privacy Compliance
  We continuously monitor and implement evolving privacy requirements, maintaining technical and organizational measures that support our customers’ GDPR responsibilities.
• Data Security
  Access to customer environments is tightly controlled, logged, and limited to authorized personnel. We use best-practice security protocols, including encryption, access controls, and ongoing testing.
• Data Residency
  Customers may choose EU-based data processing. SysAid ensures that customer data remains in the selected region.
• Third-Party Processors
  SysAid uses Amazon Web Services (AWS) as our sole sub-processor. AWS maintains a GDPR-compliant Data Processing Agreement approved by EU authorities.
• Data Subject Rights Enablement
  SysAid provides tools to support customer compliance with data subject rights, including access, rectification, erasure, restriction, portability, and objection.

Customer Responsibilities

While SysAid enables compliance through its platform, our customers remain data controllers and are solely responsible for handling and responding to Data Subject Access Requests (DSARs). We provide supporting documentation and functionality to facilitate this.

Contact Us

For inquiries regarding data privacy or to reach our Data Protection Officer, please contact us at dpo@sysaid.com. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent with written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request.

More information is available in our Privacy Policy at:
https://www.sysaid.com/privacy-policy