SysAid Plans for Help Desk, ITSM, Enterprise and Service Desk Pricing

Yes! Simply start a free trial and you’ll get access to all SysAid features, no credit card details or any prior commitment required. At any point during the trial you can choose a plan and pay from within your account using any of these payment methods: PayPal, credit cards, bank transfers, or checks. Whatever works best for you.

NOTE: In the past, SysAid offered a Free edition, however, we no longer offer one.
While there are still some legacy download options for SysAid on-prem free edition on the web, we do not recommend doing so. The Free editions are not supported by SysAid.

It means we give employees all the knowledge they need, at their fingertips. SysAid Copilot is trained on your organization’s knowledge base, articles, internal data, and ticket resolution history – as well as verified external data sources, links, and documents – to deliver accurate, contextual, human-error-free responses. This helps employees resolve issues faster and more effectively, by themselves 24/7. And tickets that do come in are well-structured with all the information agents need.

SysAid Copilot for Agents gives service desk agents the tools they need to resolve issues with ease. It offers structured tickets and easily accessible knowledge, simplifying problem-solving and making their job smoother than ever.

SysAid Copilot for End Users is all about empowering employees, clients, and end users to find answers on their own. Its consumer-grade, conversational interface ensures they get the help they need quickly and independently.

The cost of your subscription will depend on multiple factors that make up your package, including the number of agents and assets to be managed by the system.

An agent is the person assigned to or managing the service provision.

Assets are any network or SNMP devices that you wish to manage in SysAid for inventory and monitoring purposes, including workstations, servers, printers, mobile devices, routers, and more.

A SysAid Rep will make a recommendation after an in-depth evaluation to understand your individual needs. For example, features such as full automation, integrations, or BI and analytics will depend on your organization’s profile including: size, IT maturity, growth plans, etc.

The solution type will influence the price quote to ensure you’re getting exactly what you need and not overpaying for any features that aren’t beneficial to you at this stage. You can always add and upgrade later as your needs evolve.

Both Cloud and On-Premises annual licenses are available. Some functionality offered in the Cloud may not be available for On-Premises.

A One-time Professional Onboarding fee is not included in SysAid Plans.

At SysAid, data security, scalability, and performance are our main priorities. Our state-of-the-art real-time infrastructure, advanced security & data protection, alongside independent certifications and global regulatory compliance have earned the trust of the world’s leading brands.

Our Help Center is open 24/7. You can also reach out to our Global Support Team. We’re here to help.