SysAid Plans for Help Desk, ITSM, Enterprise and Service Desk Pricing
The Next-Gen of ITSM
Find the plan that best powers
your team’s productivity
Power up any of these plans with SysAid Copilot add-ons,
which bakes generative AI into every aspect of service management.
Help Desk
Everything lean teams
need to get more done with less.
ITSM
For mid-sized and mature organizations
to provide an excellent service.
Includes:
- Everything in Help Desk and much more:
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Company management
- Advanced SLA
Enterprise
A package with no limitations designed
to help teams of any size.
Includes:
- Everything in ITSM and oh so much more:
- Unlimited Automation Rules
- Unlimited Custom Columns
- Enterprise Premium Service
Upgrade Your SysAid Plan with
our Popular Add-Ons
SysAid Copilot for Agents 
Advanced Analytics 
Additional Assets 
Remote Control 
Automate Joe 
Sandbox 
SysAid Copilot for End-Users
Help end users, employees, and clients get the answers they need on their own with a consumer-grade, conversational experience.
- AI Chatbot for End Users via SSP
- AI Chatbot for End Users via Microsoft Teams
- AI Emailbot
- Incident Management
- Data Pool
- Monitor & Fine-Tune
- AI Intelligent Categorization (Incident)
- AI Intelligent Categorization (Incident & Request) (ITSM only)
- Workflow Template Selection / Automation (Request-type ticket) (ITSM only)
SysAid Copilot for Agents
Help end users, employees, and clients get the answers they need on their own with a consumer-grade, conversational experience.
- Incident Management
- Data Pool
- Monitor & Fine-Tune
- BI Analytics Dashboard
- Send the message
- Draft a message
- AI Insights Email
- AI Case Summarization
- AI Emotion
- AI Author
- AI Asset Management
- Task Advisor
- Contextual Solution Suggestion from opened ticket
- Contextual Analysis from ticket queue
- Contextual Message Creation from opened ticket
- Contextual AI Assistance (Incident, Request, Change, Problem) (ITSM only)
- AI Intelligent Categorization (Incident & Request) (ITSM only)
Advanced Analytics
Customize and tailor reports to fit your organization’s specific needs with our Business Intelligence (BI) Analytics tool. Includes a Qlik license for enhanced data analysis.
Additional Assets
Enhance your capacity with the pack of 50 extra assets that can be seamlessly integrated into your current setup.
Remote Control
Access TeamViewer directly for remote control from SysAid tickets, no separate account is required.
Automate Joe
Streamline your service desk with Automate Joe’s service orchestration. Includes initial setup and configuration for one target!
Sandbox
Test new features in a separate environment before adopting them in your main account. So you know everything will run smoothly when you actually launch.
Full Product Comparison
Help Desk
ITSM
Enterprise
IT Agents
From 3 to 100
From 3 to 100
From 3 to as many as you choose
Incident Management
Knowledge Base
Self Service Portal
Service Catalog
SLA Management
Priority management
Routing rules
Escalation rules
Asset Management
Asset monitoring
CMBD
Remote Control
Reporting and Analytics
Advanced dashboards
Customized reporting
BI analytics
Performance benchmarking
Email integration
Email ticket creation
Email notifications
Email escalation
AI emailbot
ITIL
Change Management
Problem Management
Request Management
Workflows and Automations
Custom workflows
Workflow orchestration
Miscellaneous
Mobile Version
Fields Customization
Company Management
Third-Party Integrations
Frequently Asked Questions
How can I get a price quote?
Contact us and a SysAid Rep will be in touch to walk you through a customized evaluation process, understand your needs and tailor pricing to your specific requirements.
Can I try SysAid before I buy it?
Yes! Simply start a free trial and you’ll get access to all SysAid features, no credit card details or any prior commitment required. At any point during the trial you can choose a plan and pay from within your account using any of these payment methods: PayPal, credit cards, bank transfers, or checks. Whatever works best for you.
NOTE: In the past, SysAid offered a Free edition, however, we no longer offer one.
While there are still some legacy download options for SysAid on-prem free edition on the web, we do not recommend doing so. The Free editions are not supported by SysAid.
What does it mean to have generative AI baked into every element of ITSM?
It means we give employees all the knowledge they need, at their fingertips. SysAid Copilot is trained on your organization’s knowledge base, articles, internal data, and ticket resolution history – as well as verified external data sources, links, and documents – to deliver accurate, contextual, human-error-free responses. This helps employees resolve issues faster and more effectively, by themselves 24/7. And tickets that do come in are well-structured with all the information agents need.
What is SysAid Copilot for Agents?
SysAid Copilot for Agents gives service desk agents the tools they need to resolve issues with ease. It offers structured tickets and easily accessible knowledge, simplifying problem-solving and making their job smoother than ever.
What is SysAid Copilot for End Users?
SysAid Copilot for End Users is all about empowering employees, clients, and end users to find answers on their own. Its consumer-grade, conversational interface ensures they get the help they need quickly and independently.
What determines the cost of my subscription?
The cost of your subscription will depend on multiple factors that make up your package, including the number of agents and assets to be managed by the system.
An agent is the person assigned to or managing the service provision.
Assets are any network or SNMP devices that you wish to manage in SysAid for inventory and monitoring purposes, including workstations, servers, printers, mobile devices, routers, and more.
How do I know which SysAid product is best for me?
A SysAid Rep will make a recommendation after an in-depth evaluation to understand your individual needs. For example, features such as full automation, integrations, or BI and analytics will depend on your organization’s profile including: size, IT maturity, growth plans, etc.
The solution type will influence the price quote to ensure you’re getting exactly what you need and not overpaying for any features that aren’t beneficial to you at this stage. You can always add and upgrade later as your needs evolve.
What are the SysAid license options?
Both Cloud and On-Premises annual licenses are available. Some functionality offered in the Cloud may not be available for On-Premises.
Are implementation costs included in the plan pricing?
A One-time Professional Onboarding fee is not included in SysAid Plans.
What data security compliance is offered by SysAid?
At SysAid, data security, scalability, and performance are our main priorities. Our state-of-the-art real-time infrastructure, advanced security & data protection, alongside independent certifications and global regulatory compliance have earned the trust of the world’s leading brands.
More questions?
Our Help Center is open 24/7. You can also reach out to our Global Support Team. We’re here to help.
“SysAid Copilot has helped our organization a great deal in providing support quicker than waiting for a technician to get to the user. Since we’re a small department, wait times are higher than normal, and with Copilot those wait times have decreased to a more comfortable level for our end users.”
“SysAid Copilot capability has the potential to significantly influence the end user and agent experience!”
“We envision SysAid Copilot playing a crucial role in enhancing our IT support efficiency and we are eager to see how it will positively impact our IT support teams”
“We now have insight into all activities from a single application!”
“As soon as SysAid is implemented you’ll feel impact rapidly across your entire business. BBAM is proof of that fact.”
