AI Chatbot for agents
Get answers, take action, resolve faster.
SYSAID COPILOT FOR AGENTS
Free your IT team from the daily grind
Get contextual answers, automate tasks with AI agents, surface proactive insights, and take action all in one conversational experience. Resolve faster without burning out.
80%
avg. AI engaged SRs
89%
first-time fix rate
68%
avg AI contained
1.11M
tickets handled monthly
Trained by you.
Governed by you.
Ready to use.
SECURITY & PRIVACY
Keep your data in your hands
Every answer draws from sources you choose: your tickets, docs, SharePoint, and knowledge base. It stays in your tenant and is never used to train other models.
PROACTIVE AI AGENTS
Stop firefighting, start seeing ahead
The triage, SLA monitoring, and pattern-spotting your team never has time for, runs on its own. Prebuilt AI agents flag risk and predict your backlog before it hits you.
AI QUALITY CONTROL
See and improve every AI interaction
Get full visibility into every AI interaction, with simple tools to monitor quality, fine-tune responses, and continuously improve the experience with confidence.
ROLE-BASED ACCESS
Secure knowledge for every role
You control who can access what. Scope Data Pools by role, so your IT, HR, Finance, and other teams get the right answers while sensitive knowledge stays secure.
GUARDRAILS & CONTROL
Give it your rules, your voice
You decide what’s off limits, from blocking PII to shutting down bad questions, and set the tone: formal, friendly, or professional. It’s the chatbot you designed.
AI that delivers value across and beyond your service desk
IT Leaders
You need to improve service without adding headcount. Give your team AI that helps them resolve faster, reduce MTTR, and increase capacity, so you can scale service while getting more from the people and tools you already have.
CXOs
You need your AI investment to show real business impact. Improve service efficiency, reduce resolution times, and turn AI adoption into measurable results, so you can demonstrate clear value and ROI across the organization.
Service Desk Leads
You need your service desk running smoothly, even when demand spikes. Prioritize the right work, surface proactive insights, and guide IT agents on what to do next, so you can balance workloads and keep service performance on track.
IT Agents
You need to resolve more without adding manual work. Get answers and context instantly, while AI agents handle repetitive tasks and take action for you, so you spend less time searching, clicking, and switching tabs.
AI Admins
You need AI you can trust to deliver quality interactions. Monitor performance, review conversations, fine-tune responses, and manage data pools to continuously improve accuracy, relevance, and the AI experience.
Prebuilt AI agents
Automate manual tasks and surface insights.
AI case summarization
Get the full ticket context in seconds.
Data pool
Ground AI in the right trusted knowledge.
Guardrails
Keep AI interactions safe and controlled.
Monitor & fine-tune
Improve AI quality with every interaction.
FAQ
SysAid Copilot for agents is an AI-powered assistant built into the service desk portal. Your IT agents get contextual answers, ticket summaries, and drafted replies, and can seamlessly activate prebuilt AI agents to automate tasks, surface insights, and take action, all directly within the chatbot experience.
AI reduces MTTR by taking manual work off your IT agents. AI agents can handle repetitive tasks, take action, surface insights, and bring answers into the workflow, so your IT agents spend less time clicking and searching and more time resolving.
No. Every answer is built from sources you choose, your tickets, docs, SharePoint, and knowledge base, and it all stays contained in your own tenant. It is never shared and never used to train anyone else’s model.
Yes. You set guardrails for anything from blocking PII to shutting down inappropriate questions, and every interaction runs inside a quality score your AI admins can review and fine-tune before a response becomes the standard.
No. SysAid Copilot for agents is built into the service desk portal ticket view, so your IT agents get answers without a new login or a new tool to learn.
It pulls from your data pool: past tickets, internal documentation, SharePoint, and knowledge bases. Access is scoped by role and department, so each team’s data pool stays contained to that team.
A generic chatbot answers from a general model. SysAid Copilot for agents answer from your own tickets, assets, and knowledge base inside the ticket itself, with guardrails you control and prebuilt AI agents that triage and flag SLA risk automatically, not just respond when asked.
