Workato integrations
Automate workflows across 1,000+ apps.
SYSAID CONNECT
Every way to connect SysAid, in one place
You pick the method that matches the job: Add-ons, no-code Workato integrations, AI Agent Builder, or the SysAid API, all from one hub, without juggling separate tools or vendors.
Filters
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Azure AD – Reset User Password
This tool manages user password reset operations in Azure AD, allowing identification by name, email, or object ID, with enhanced search capabilities and automatic strong password generation, noting that SysAid admins can reset any user’s password via chatbot interfaces while regular users can only reset their own.
Agentic AI -
Deep Search with Perplexity AI
This agent conducts in-depth web research using Perplexity AI to gather, analyze, and synthesize information from various sources to provide detailed summaries, structured reports, and comprehensive insights for complex technical investigations and decision-making.
Agentic AI -
Find Candidates for New KB Article
This tool is an Intelligent KB Article Generator and Recommender that analyzes support tickets to identify common issues and create relevant Knowledge Base articles for both end users and IT administrators, aiming to improve self-service and knowledge management.
Agentic AI -
Generate KB Article by Given Subject
This tool generates comprehensive Knowledge Base articles with appropriate titles, questions, answers, and categories based on a given subject, adapting its writing style to the target audience and automatically adding generated articles to the appropriate KB dataset using the FAQ Builder API.
Agentic AI -
Scan for Major Incidents
This job involves scanning SysAid incident tickets to identify potential Major Incidents based on ITIL4 best practices, analyzing various ticket data points, and using LLM contextual understanding to assess severity and business impact, then returning structured reports and sending Slack alerts for critical incidents.
Agentic AI -
Slack – ITSM Case Extraction Agent
This agent performs natural language processing to automatically extract incidents and requests from Slack conversations, creating service records in SysAid, and manages the ticket creation process by interacting with users and handling ongoing Slack event processing.
Agentic AI
1,000+
integrations
100+
prebuilt AI agents
6,000+
unique AI agent users
14+
key categories
One place.
No code required.
Get it done.
INTEGRATION OPTIONS
Integrate without the hassle or high cost
See all your integration options in one place, from add-ons and Workato to AI Agent Builder and APIs, so you can find the right approach without lengthy, costly implementation.
NO CODE REQUIRED
Get more done without a developer
Connect SysAid to the tools your business relies on without waiting for development resources. Build around what you need to accomplish, not the code required to do it.
FLEXIBLE INTEGRATION PATHS
Choose how you want to connect
Start with plug-and-play add-ons, build with no-code Workato or AI Agent Builder, or go deeper with APIs. Whatever your skill level, there’s a path to get it done.
AI Agent Builder
Build custom AI agents and connections conversationally.
Full API access
Build custom, deep integrations fast.
Plug-in add-ons
Access every integration method here.
FAQ
SysAid Connect is the single hub for every way SysAid plugs into the rest of your stack. It includes plug-and-playaAdd-ons, no-code Workato integrations across 1,000+ apps, AI Agent Builder for natural-language automation, and a full API for custom development.
SysAid connects to 1,000+ business applications through Integrations powered by Workato, plus plug-and-play add-ons for common tools like Jira and Lansweeper. Whatever app you need to connect, SysAid Connect gives you a no-code way to do it.
No. SysAid Connect’s integrations use a visual, no-code interface, and AI Agent Builder lets you configure automation with natural language. Developer-level tools are available through the SysAid API, but they’re optional, not required.
SysAid’s AI Agent Builder provides a conversational, no-code experience for building AI agents and AI-powered connections. Non-developers can build without coding, while developers get full code transparency for greater control and customization.
Yes. The SysAid API gives developers full control over deep, custom integrations and bulk data operations, covering scenarios that plug-and-play tools and no-code automation can’t reach.
