Auto-discovery
Scans your network without an agent
IT ASSET MANAGEMENT
Full visibility, zero risk
Get intelligence you can act on with SysAid Advanced Discovery, powered by Lansweeper. It continuously scans your whole estate, on-network and cloud, and syncs every asset automatically, removing risk and blind spots.
89%
first-time fix rate
Increase of 60%
touchless resolution
Decrease of 20%
lower MTTR
Decrease of 25%
fewer tickets
Every asset.
Always current.
No blind spots.
FULL VISIBILITY
See everything, everywhere in an instant
No more worrying about which devices are connected to your network. Deepscan continuously discovers IT, OT, IoT, and cloud assets across AWS, EntraID, and Google Cloud.
ASSET INTELLIGENCE
Turn asset data into action
See hardware configs, software dependencies, and lifecycle status, all inside your ITSM workflows. Get the insights you need to make the right decisions.
FASTER RESOLUTION
Skip the detective work
Your agents instantly have the information they need. No more hunting down specs with configurations, software, warranty info, and dependencies in every ticket.
SECURITY & RISK
Stop guessing, start patching
Patch real exposure and reduce risk with software that is checked against known CVEs and flagged by severity. Every asset is tracked, removing vulnerabilities.
CHANGE MANAGEMENT
Understand the impact before the change
Reduce change management risk with full visibility into every asset and how it maps into your CMDB with its dependencies, before approving changes.
Daily sync
Assets are updated in SysAid every day
Asset visibility
Full device context in every IT ticket
CMDB auto-mapping
Maps every dependency before changes
CVE detection
Flags risks and highlights AV & patch gaps
SOC 2 Compliance
Compliantly manage ITIL problems & change
FAQ
IT asset discovery software automatically finds and catalogs every device, application, and cloud instance on your network, so you don’t rely on spreadsheets or manual audits. SysAid’s Advanced Discovery, powered by Lansweeper, automatically syncs everything it finds to your ITSM platform.
Lansweeper’s DeepScan continuously scans your network, finding hardware, software, VMs, cloud assets, and IoT devices as they connect. Discovered assets sync into SysAid daily, enriching existing records and creating new ones without manual entry.
No. Scanning is agentless by default, so you get visibility without deploying software to every endpoint. An optional lightweight agent can track offline or remote devices and sync their data once they reconnect.
When an agent opens a ticket, SysAid shows the full device record right there: configuration, installed software, warranty status, and dependencies. That means less time switching tools and more time actually resolving the issue.
Yes. Discovered software is automatically checked against known CVEs and flagged by severity, so your team can patch real exposure instead of guessing where the risk is. Antivirus gaps and missing patches are surfaced in the same way.
No. Scanning credentials remain within your network in an on-premise credential vault and never touch the cloud, so you maintain full control of sensitive access. The vault is SOC 2 compliant.
Yes. Discovery spans IT, OT, IoT, physical and virtual assets, plus 150+ cloud service types across AWS, EntraID, and Google Cloud, all consolidated into a single inventory inside SysAid.
