Got a Tricky Project on Your Hands?
Let our experts handle it, so your team can focus on what they do best.
We’re Here for You,
Every Step of the Way.
We know you’re excited to get started with SysAid, but setting up a new platform can feel overwhelming.
That’s why we offer Professional Services packages to help you hit the ground running.
Project Planning and Alignment
We’ll get to know your team, understand your IT environment, and tailor a project plan that perfectly aligns with your needs. We know you have a ton to do, so our experts will handle the implementation, freeing you to focus on what matters most.
Technical Enablement
We’ll get your SysAid platform up and running seamlessly. This includes:
- Integration: Connect SysAid to your existing user directory (like Active Directory or LDAP, Azure AD, O365) for a streamlined login experience.
- Configuration: We’ll configure your email server, IT asset management, and deployment agents (think of them as helpful assistants for your SysAid platform).
Implementation
Need help getting SysAid up and running? We’ll guide you through the entire process, from initial Implementation and Setup to advanced features like User and Account Management. Create a personalized user experience with our Service Catalog and Self-Service Portal, and boost efficiency with Automation. Our smart tools optimize information flow, ensuring it reaches the right people. Plus, we’ll help you optimize your IT Service Management (ITSM) processes using ITIL best practices.
Training
Boost your Gen-AI skills with tips and strategies from our expert team. Get onsite training to master service excellence and hands-on practice with SysAid Copilot to tackle operational challenges throughout your organization.
USER ACCEPTANCE TESTING (UAT)
Before launch, we’ll guide you through a UAT session to confirm that SysAid meets your expectations and all requirements are fulfilled.
GO LIVE!
We’re excited! On your chosen launch date, we’ll oversee the smooth activation of your SysAid platform, ensuring everything runs smoothly. We’ll also schedule a follow-up meeting to verify a successful launch and provide any additional support you may need.
POST GO-LIVE
Once your deployment is live, you can count on ongoing support from us. Our Customer Success Team will make sure you’re getting the most out of SysAid. We’ll be there to consult on any areas that need improvement and review your metrics regularly.
You Team of Experts
Receive unparalleled service from the SysAid consultants:
CUSTOMER SUCCESS
MANAGER
ONBOARDING TECHNICAL
ACCOUNT MANAGER
IMPLEMENTATION
MANAGER
We handle all the behind-the-scenes work, so you can focus on maximizing
the benefits of SysAid and transforming your IT service desk!
Ready to Get Started? Let’s Chat!
“The SysAid team provided excellent service to implement the solution for us. From the very first day, we received an account manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us. They were patient and answered all of our questions.”
“SysAid’s professional staff did a really good job of helping us understand how the tool works and what was important to consider as we were setting the tool up. Once we had that knowledge, it was pretty straightforward to do and maintain. It works very well.”
“It was great when we had a consultant, where we had a session every week and then i’d go away and make the changes. Now I’m a project manager for Ark and I’ve been an IT manager in the past, bit I did the setup myself. It’s not complicated at all. They provided us with a solution architect who understood what we were trying to achieve and would guide us. They classify us more to knowledge transfer, rather that consultants. They teach me how the system works and how to use it ourselves.”
Start Crushing IT
