Webinar on-demand

Watch on-demand

Watch the recording
By submitting this form you agree to receive relevant marketing material from SysAid, subject to our Privacy Policy.
I confirm that I have obtained all necessary consents from the Referral to be contacted by SysAid for marketing purposes, including product demonstration, and I acknowledge SysAid’s Privacy Policy.
Collage of urgent ITSM ticket notifications and team messages in SysAid Ticketing System interface. - SysAid

How to improve end-user satisfaction with a formal CX program

Most teams collect CSAT data but struggle to act on it. This webinar shows how to turn feedback into real CX results—no sales pitch, just practical tools and proven examples.

Here’s what you’ll learn:

The leadership mandate for CX

Why satisfaction is strategic—and how ignoring it costs more than you think

The cogwheel framework

A 4-step, product-agnostic model to operationalize feedback

Journey-based feedback in practice

How one team reduced detractors by 84%—without new tools

Invisible escalations

How to catch and address the issues no one’s logging

CX culture transformation

Shift from metrics to reflexes across your entire organization

Get to know your speakers

Professional headshot of a middle-aged asian man wearing glasses, a blue blazer, and a white shirt, smiling slightly at the camera.
A person with dark hair and a short beard, smiling, wearing a black shirt, in front of a plain white background. - SysAid
Smiling professional in business attire, representing SysAid’s commitment to excellent ITSM and Service Desk support. - SysAid
SysAid Reviews
SysAid Reviews
Trustpilot