The Future of ITSM with Agentic AI
With our AI Agent Builder, you’re not just using AI—you’re creating AI agents that take actions, automate tasks, and drive seamless service experiences across your organization. The best part? No coding required!
AI Agents for Every IT Task
Beyond automation—AI Agents that think, learn, and take action.
SysAid AI Agents empower IT teams with intelligence that thinks, learns, and acts securely. Designed to enhance—not override—your IT operations, they anticipate needs, make informed decisions, and adapt responsibly. Built on a solid ITSM foundation, these agents respect data privacy, ensure control, and execute tasks independently, freeing your team to focus on strategic goals instead of repetitive workflows.
Free Your IT Team from the Grind
SysAid AI Agents are designed to tackle the most time-consuming tasks, so your IT team can focus on what matters most. Here’s what they can do for you right now:
– Instantly detect and merge duplicate tickets before they pile up.
– Flag assets expiring warranties to avoid disruptions.
– Predict and prevent recurring incidents, keeping IT one step ahead.
Want more? Customize and build your own AI Agents with AI Agent Builder—no coding required—so they fit your exact needs.
Scale with Speed and Confidence Using Agentic AI
What once took months can now be achieved in hours or even minutes. From design to deployment, quickly create new agents, adapt workflows, and meet evolving needs—all powered by Agentic AI.
AI Agents That Hit the Ground Running
Access 40+ specialized AI Agents—prebuilt and ready to tackle service management, asset tracking, group membership, and more. From balancing workloads to flagging expiring warranties and detecting recurring issues, they work behind the scenes or on command, keeping IT running smoothly.
Build AI Agents that Take Actions
With the AI Agent Builder, anyone can easily create and customize AI Agents through a simple, conversational interface—no coding required. Flexible and secure, it lets you control who can build, test, and publish, ensuring alignment with your organization’s policies.
Test in Seconds, Launch with Confidence
Ensure your AI Agent performs flawlessly with zero hassle—no manual checks, no errors. With just one click, run a test to verify everything is perfectly configured, giving you the confidence to act decisively.
Stay Secure: You’re in Control of AI Access
With complete control over AI-driven service delivery, the Builder includes a dedicated AI Agent data pool, robust access controls, and the ability to monitor, fine-tune, and optimize AI interactions for maximum quality and efficiency. Plus, gain full visibility into which AI Agents are used as cited source references, giving you the insights and confidence to build trust in every AI interaction.
Smarter ITSM Starts Here – See AI Agents in Action
How SysAid AI Agent Builder Keeps AI Agents Secure
SysAid AI Agents operate within a multi-layered security framework, ensuring that AI automation follows strict security
controls and prevents unauthorized actions or security risks.
Strict execution guardrails—AI Agents function within predefined security parameters, ensuring no unauthorized access or uncontrolled execution.
Scoped execution within AWS Lambda—AI Agents run in serverless, sandboxed environments, ensuring no long-lived processes or resource persistence that could introduce security vulnerabilities.
Centralized AI governance gives IT administrators full control to set security policies, oversee AI processes, and monitor real-time activity. This ensures they can confidently manage operations and address security concerns.
Advanced security analytics monitor AI behavior in real-time with automated anomaly detection to spot unusual actions, abuse, or unauthorized access. This proactive approach ensures confidence in the system’s robustness.
Hear from Our Customers
AI Agents & AI Agent Builder Beta Program
Frequently Asked Questions
Agentic AI refers to artificial intelligence that goes beyond providing insights—it acts on them. By independently performing tasks, automating actions, and making context-aware decisions, Agentic AI transforms AI from a passive assistant into an active problem-solver. It handles IT requests, streamlines processes, and improves response times with minimal human input, taking generative AI to the next level.
What is a SysAid AI Agent?
SysAid AI Agents are specialized ITSM assistants designed to do more than just make suggestions—they take action. These AI-driven tools automate complex workflows, manage routine tasks, and proactively identify opportunities for efficiency. By doing so, they free up IT teams to focus on strategic initiatives, boosting productivity and driving impactful results.
What is the AI Agent Builder?
The SysAid AI Agent Builder is an intuitive, no-code platform that empowers IT admins to create and customize AI Agents effortlessly. This tool enables IT teams to automate repetitive tasks, optimize workflows, and drive innovation. With a dedicated data pool, access controls can be managed easily, ensuring only authorized users can interact with the agents. The Builder also offers tools to monitor, fine-tune, and tailor interactions, giving you complete control over AI-driven service capabilities—all while enhancing IT service delivery and enabling teams to focus on strategic challenges.
What is the difference between AI Agents and Chatbots?
Chatbots are conversational assistants that respond to queries using predefined knowledge bases. They are limited to answering questions and lack the ability to take independent action. However, chatbots can integrate with AI Agents to handle more complex user requests. AI Agents, on the other hand, are goal-oriented systems capable of making decisions and executing tasks autonomously or on demand. Unlike chatbots, they go beyond conversations, working across systems, adapting dynamically, and delivering real-time results. While chatbots handle routine interactions, AI Agents enable intelligent automation, making them essential for advanced, decision-driven workflows.
How does SysAid ensure the security of AI Agents?
SysAid prioritizes AI Agent security by operating within defined guardrails and implementing robust, customizable data controls. These measures include continuous monitoring, fine-tuning, and compliance with security protocols, ensuring agents perform within clearly established limitations. Additionally, scenarios requiring human oversight or approval are built in to maintain a secure and controlled environment.
Will AI Agents replace traditional ITSM platforms?
No, AI Agents are designed to complement traditional ITSM platforms, not replace them. By automating repetitive tasks and enabling intelligent workflows, they enhance and extend the capabilities of ITSM platforms, allowing teams to work more efficiently and focus on strategic priorities.
What are SysAid’s Prebuilt AI Agents?
SysAid’s 30+ prebuilt AI Agents are just the beginning. At launch, they cover a wide range of tasks, from service management and asset management to many more. See the full list here
The Agentic
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